IT Support

Merit America provides a blended learning environment where you will participate in live virtual meetings and complete coursework independently online.

We leverage learning tools such as the widely used digital workplace platforms and software, including: Zoom, Slack, Google Suite, and our customized Merit America Learner Portal.

To be eligible for any of Merit America’s programs, the following must be true:

• You have a high school diploma or GED but no bachelor’s degree.
• Associate degree holders are welcomed.
• Bachelors degree holders are not eligible unless both of the following are true: Bachelors degree was received over 5 years ago and your income over the past 12 months was less than $35,000 due to unemployment or underemployment.
• You do not have a graduate degree.
• You are a fluent English speaker, reader, and writer.
• You are a resident of the U.S. and authorized to work in the U.S.
• You will be seeking full-time employment upon completion of the program.
• You have access to a desktop or laptop computer that can connect to the internet.

Merit America programs are flexible to fit into your busy schedule. In IT Support program, you’ll spend about 15 hours in online coursework and 5 hours in sessions with your career coach, technical coach, and squad of your peers.

The sessions are usually after typical business hours, and the coursework can be completed whenever you have free time,

When you join Merit America, there’s a team dedicated to your success.

Your career coach helps you develop the professional skills you need to succeed in the job market, and will work with you to chart your career path.

Your squad is made of a talented people just like you, and you’ll work alongside them to complete coursework and develop projects.

Your technical trainers help you through the tough coursework, and are there to talk through assignments and debug code.

Your job success specialist help you find job opportunities that match your interests and skills. We also have an employer partnerships team that sources jobs directly from employers that are made for Merit America graduates.

We can’t guarantee job placement or salaries, but we do provide you with a structured training curriculum, professional career development, and dedicated job-placement support. Because of this, the majority of job-seeking graduates are placed in new jobs within three months of graduation.

We can guarantee that you will not pay for this training unless you are placed in a new role more than our Success Sharing Agreements income threshold. You can read more about our Success Sharing Agreement here.