Break into tech with

IT Support

Gain industry-recognized credentials in 14 weeks without quitting your day job. Pay $0 upfront and only pay after you're earning $40,000 or more.

  • 14 weeks
  • 20 hours/week
Toya, Client Support     Tech Consultant at Intact Technology
Why IT Support

Why IT Support

IT support is all about helping people use technology smoothly, from computers and phones to systems and networks. IT support specialists are often responsible for setting up new users with the tech they’ll need, overseeing computer systems, and troubleshooting problems with that tech whenever they arise. Any company that uses technology requires IT support, so these skills are in-demand across industries. If you like helping people solve problems, particularly issues with technology, then IT support could be the career for you.

Benefits of the field:

  • High salaries
  • Growth potential
  • Engaging, people-focused work

Our graduates work for the world’s top tech companies

$0 Upfront Tuition

Pay $0 upfront

Build a career based on your potential, not your bank account. We invest in your success upfront. Once you’re employed making $40,000 or more, you’ll pay $95 for 60 months.

  1. Learn in-demand skills
  2. Land a new job
  3. Pay only after you’re hired
  4. Support the next class
Flexible Schedule

Learn on your time, from anywhere, while keeping your day job

Your coursework and meetings are online. Live meetings are only 3-5 hours per week. You can complete the coursework in-between shifts, on weekends – whatever works for your life.

Course Calendar

Monday, January 10

Java Development Course

  • At Work  8am – 3pm
  • Online Class  3pm – 5pm
  • Daycare pick-up  5:15pm
  • Family Dinner  6pm
  • 1:1 Career Coaching  8pm
Supported Learning

Work with a team dedicated to your success

Meet regularly with a career coach and squad of your peers to keep you on track. After you graduate, you’ll join a network of hundreds of Merit America grads.


  • Michael, Career Coach

    How’s your coursework going this week?

  • Cora

    I’m really struggling with the computer networking module.

  • Michael, Career Coach

    You’ve got this! Let me connect you with our tech trainer, Mac.

    Also, something to look forward to: the job success team will be at squad this week to talk about our employer partners.

How does Merit America Compare?

Merit AmericaTech BootcampCommunity College
Course Length14 weeks20-24 weeks50-100 weeks
In person/RemoteRemoteRemoteIn-person/Remote
Part-time? 20 hours Varies Varies
Maximum Payment/Tuition$5,700$16,000-$19,000$5,000-$10,000
Certification YesVaries Yes
Organization TypeNon-profitFor-profitFor-profit or Non-profit
Training and Job Search Support Yes Yes Varies
Downside Protection Yes Varies No

Ready to get started?

Apply for an upcoming
IT Support cohort


Get the IT Support skills employers are looking for

  • Technical foundation

IT Support fundamentals

Build your foundation by learning technical support, troubleshooting, computer networking, operating systems, systems administration, and Office 365 administration. These skills are the backbone of the IT stack at modern companies.

  • Professional skills

Customer service

In the IT Support field, you’ll have to explain technical details to non-technical audiences. Learn the techniques and frameworks the best IT teams use to serve their customers.

  • Job search techniques

Acing the interview

Building a career in IT Support goes far beyond technical skills. Standout in the interview process by building an effective resume and cover letter, and learn the best way to answer common technical interview questions.


Frequently Asked Questions

Apply now

Eligibility requirements:

If you don’t have a bachelor’s, you’re eligible for the program if:

  • You have a high school diploma or GED.
  • You are a fluent English speaker, reader, and writer.
  • You currently reside in the U.S and are authorized to work in the U.S.
  • You have access to a laptop or desktop device that can connect to the internet.
  • You will be seeking full-time employment upon completion of the program.

If you do have a bachelor’s, you’re eligible for the program if all of the above is true as well as: 

  • Your graduation year was more than 5 years ago AND
  • Your income for the last 12 months was less than $35,000.
  • You do not have a graduate degree.

Apply now

If you don't have a B.A. 

You're eligible for the program if:

  • You are a fluent English speaker, reader, and writer.
  • You're authorized to work in the U.S.
  • You have access to a device that can connect to the internet.

If you do have a B.A.

You're eligible for the program if: 

  • Your graduation year was 2015 or earlier AND
  • Your income for the last 12 months was less than $35,000.
  • All of the above bullets are true (you're fluent in English, authorized to work in the U.S., and have access to a device)

Not sure where to begin?

Learn more about how you can break into tech