IT Support

Merit America provides a blended online learning environment where you will participate in live virtual meetings and complete coursework independently online from industry-recognized partners, like Google.

We leverage learning tools such as the widely used digital workplace platforms and software, including: Zoom, Slack, Google Suite, and our customized Merit America Learner Portal.

To be eligible for any of Merit America’s programs, the following must be true:

• You have a high school diploma or GED.
• Associates and bachelor’s degree holders are welcome.
• You do not have a graduate degree and are not currently enrolled in a graduate program
• You are a fluent English speaker, reader, and writer.
• You are a resident of the U.S. and authorized to work in the U.S.
  • DACA and Temporary Residents must have a status/visa that does not expire within six months of the Immersion start date.
  • Residents of U.S. territories are eligible for our program.
• You are 18 years of age or older.
• You will be seeking full-time employment upon completion of the program.

Merit America programs are flexible to fit into your busy schedule. In IT Support program, you’ll spend about 17 hours in online coursework and 3 hours in sessions with your career coach, technical coach, and squad of your peers.

The sessions are offered at a variety of times, and the coursework can be completed whenever you have free time.

When you join Merit America, there’s a team dedicated to your success.

Your career coach helps you develop the professional skills you need to succeed in the job market, and will work with you to chart your career path.

Your squad is made of a talented people just like you, and you’ll work alongside them to complete coursework and develop projects.

Your technical advisor is available to direct you to appropriate resources if you’re struggling with your Google IT Support certificate coursework.

Your job success specialist helps you find job opportunities that match your interests and skills. We also have an employer partnerships team that sources jobs directly from employers that are tailored for Merit America alumni.

We can’t guarantee job placement or salaries, but we do provide you with a structured training curriculum, professional career development, and dedicated job-placement support. Because of this, the majority of job-seeking alumni are placed in new jobs within three months of completion.

But we can guarantee you won’t have to pay if you still don’t earn at least $40k within two years of completing the Immersion phase of your program, as defined in our Merit America Guarantee.

Our IT Support program technical training is offered by Google and focuses on performing day-to-day IT support tasks, including computer assembly, wireless networking, installing programs, and customer service.

You will learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code. You will also learn to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.

In addition to technical training, you will hone your professional skills and chart your career roadmap with the help of a professional career coach.

Upon completing the program, you will be prepared to enter IT-related roles such as Help Desk Specialist, Technical Support Agent, and Technical Account Specialist.

You can view the program syllabus here.