IT Support

Merit America provides a blended online learning environment where you will participate in live virtual meetings and complete coursework independently online from industry-recognized partners, like Google.

We leverage learning tools such as the widely used digital workplace platforms and software, including: Zoom, Slack, Google Suite, and our customized Merit America Learner Portal.

To be eligible for any of Merit America’s programs, the following must be true:

• You have a high school diploma or GED but no bachelor’s degree.
• Associate degree holders are welcome.
• Bachelor’s degree holders are not eligible unless both of the following are true: Bachelor’s degree was received over 5 years ago and your income over the past 12 months was less than $35,000 due to unemployment or underemployment.
• You do not have a graduate degree.
• You are a fluent English speaker, reader, and writer.
• You are a resident of the U.S. and authorized to work in the U.S.
• You will be seeking full-time employment upon completion of the program.
• You have access to a desktop or laptop computer that can connect to the internet.

Merit America programs are flexible to fit into your busy schedule. In IT Support program, you’ll spend about 17 hours in online coursework and 3 hours in sessions with your career coach, technical coach, and squad of your peers.

The sessions are offered at a variety of times, and the coursework can be completed whenever you have free time.

When you join Merit America, there’s a team dedicated to your success.

Your career coach helps you develop the professional skills you need to succeed in the job market, and will work with you to chart your career path.

Your squad is made of a talented people just like you, and you’ll work alongside them to complete coursework and develop projects.

Your technical advisor is available to direct you to appropriate resources if you’re struggling with your Google IT Support certificate coursework.

Your job success specialist helps you find job opportunities that match your interests and skills. We also have an employer partnerships team that sources jobs directly from employers that are tailored for Merit America alumni.

We can’t guarantee job placement or salaries, but we do provide you with a structured training curriculum, professional career development, and dedicated job-placement support. Because of this, the majority of job-seeking alumni are placed in new jobs within three months of completion.

But we can guarantee you won’t have to pay if you don’t obtain employment within 2 years after completing the Immersion phase of your program as defined in our Tuition Refund Guarantee.

Merit America programs include both technical training from organizations like Google as well as professional skills development.

You will learn technical content from Google, and receive a Google IT Support Certificate.

You will also learn and practice critical professional skills with Merit America coaches.