IT Support
Gain skills and a Google Certificate in 14 weeks without quitting your day job. Pay $0 upfront.
Why IT Support
IT support is all about helping people use technology smoothly, from computers and phones to systems and networks. IT support specialists are often responsible for setting up new users with the tech they’ll need, overseeing computer systems, and troubleshooting problems with that tech whenever they arise. Any company that uses technology requires IT support, so these skills are in demand across industries. If you like helping people solve problems, particularly issues with technology, then IT support could be the career for you.
Benefits of the field:
- High salaries
- Growth potential
- Engaging, people-focused work
Our alums work for the world’s top tech companies
Pay $0 upfront
Build a career based on your potential, not your bank account.
- Learn in-demand skills
- Land a new job
- Pay only after you’re hired
- Support the next class
Learn on your time, from anywhere, while keeping your day job
Your third-party coursework and Merit America career coaching services are online. Live meetings are only 3-5 hours per week. You can complete the coursework in-between shifts, on weekends – whatever works for your life.
My Calendar
Monday, January 10
Merit America Program
- At Work 8am – 3pm
- Online Coursework 3pm – 5pm
- Daycare pick-up 5:15pm
- Family Dinner 6pm
- 1:1 Career Coaching 8pm
Work with a team dedicated to your success
Meet regularly with a career coach and squad of your peers to keep you on track. After you finish, you’ll join a network of hundreds of Merit America alumni.
Chat
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Michael, Career Coach
How’s your coursework going this week?
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Cora
I’m really struggling with my resume…
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Michael, Career Coach
You’ve got this! Let me connect you with our job success coach, Teresa.
Also, something to look forward to: you’re only one week away from completing your Google Certificate!
How does Merit America Compare?
| Merit America | Tech Bootcamp | Community College | |
|---|---|---|---|
| Course Length | 14 weeks | 20-24 weeks | 50-100 weeks |
| In person/Remote | Remote | Remote | In-person/Remote |
| Part-time? |  20 hours |  Varies | Varies |
| Maximum Payment/Tuition | $5,700 | $16,000-$19,000 | $5,000-$10,000 |
| Certificate | Google IT Support Certificate | Varies | Yes |
| Organization Type | Non-profit (Merit America collaborates with for-profits) | For-profit | For-profit or Non-profit |
| Coaching and Job Search Support | Yes | Yes | Varies |
| Downside Protection | Yes | Varies |  No |
Ready to get started?
Apply for an upcoming
IT Support cohort
Get the IT Support skills employers are looking for
IT Support fundamentals
Build your foundation by learning technical support, troubleshooting, computer networking, operating systems and systems administration as part of your Google IT Support Certificate training. Plus, learn Microsoft 365, Azure Fundamentals, Excel Basics, Windows 10 and ticketing systems. These skills are the backbone of the IT stack at modern companies.
Customer service
In the IT Support field, you’ll have to explain technical details to non-technical audiences. As part of your Google IT Support Certificate training, you’ll learn the techniques and frameworks the best IT teams use to serve their customers.
Acing the interview
Building a career in IT Support goes far beyond technical skills. Standout in the interview process by building an effective resume and cover letter, and learn the best way to answer common technical interview questions as part of your Merit America career coaching services.
Want to know more?
Enter your email to download the detailed course syllabus.
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Frequently Asked Questions
Merit America provides a blended online learning environment where you will participate in live virtual meetings and complete coursework independently online from industry-recognized partners, like Google.
We leverage learning tools such as the widely used digital workplace platforms and software, including: Zoom, Slack, Google Suite, and our customized Merit America Learner Portal.