Chakayla Taylor

Program Support Specialist

Chakayla is a Program Support Specialist who is a graduate of Merit America’s IT Support track! Upon graduating from the program she started her tech career with one of the industry’s leading customer service software companies as a Technical Support Specialist Engineer.

After 13 years of experience in customer-facing roles, she enjoys being a trusted advisor who provides effective solutions to complex situations. During her time in tech, she has developed technical troubleshooting skills, expert familiarity with operating systems, and mastery of modern ticketing systems. Chakayla’s many years of customer service have inspired her to rejoin her Merit America family and help other amazing learners excel and align with their professional goals!

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