IT Support

Merit America provides a blended online learning environment where you will participate in live virtual meetings and complete coursework independently online from industry-recognized partners, like Google.

We leverage learning tools such as the widely used digital workplace platforms and software, including: Zoom, Slack, Google Suite, and our customized Merit America Learner Portal.

To be eligible for any of Merit America’s programs, the following must be true:

• You have a high school diploma or GED.
• Associates and bachelor’s degree holders are welcome.
• You do not have a graduate degree and are not currently enrolled in a graduate program
• You are a resident of the U.S. and authorized to work in the U.S.
  • DACA and Temporary Residents must have a status/visa that does not expire within six months of the Immersion start date.
  • Residents of U.S. territories are eligible for our program.
• You are 18 years of age or older.
• You will be seeking full-time employment upon completion of the program.

Merit America programs are flexible to fit into your busy schedule. Depending on the program, you’ll spend about 15–25 hours per week completing online coursework and 3–5 hours per week in live sessions focused on career coaching and peer workshops. Technical advisors are available to help talk through technical coursework questions as needed.

Live sessions typically take place outside of standard business hours, and while you can complete coursework on your own time, there are required assignments and deadlines that must be met to move forward in the program.

When you join Merit America, there’s a team dedicated to your success.

Your program career coach helps you build the professional and job search skills you need to succeed in today’s market—from refining your resume and preparing for interviews to networking effectively and navigating job offers. They’ll also work with you to chart a clear career path aligned with your goals.

Your squad is made of a talented people just like you, and you’ll work alongside them to complete coursework and develop projects.

Your technical advisor is available to direct you to appropriate resources if you’re struggling with your Google IT Support certificate coursework.

Your alumni career coach provides continued support after you complete the program—including help identifying opportunities that match your goals, refining applications, and preparing for interviews. 

We can’t guarantee job placement or salaries, but we do provide you with a structured training curriculum, professional career development, and dedicated job-placement support. Because of this, the majority of job-seeking alumni are placed in new jobs within three months of completion.

But we can guarantee you won’t have to pay if you still don’t earn at least $40k within two years of completing the Immersion phase of your program, as defined in our Merit America Guarantee.

Our IT Support program technical training is offered by Google and focuses on performing day-to-day IT support tasks, including computer assembly, wireless networking, installing programs, and customer service.

You will learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code. You will also learn to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.

In addition to technical training, you will hone your professional skills and chart your career roadmap with the help of a professional career coach.

Upon completing the program, you will be prepared to enter IT-related roles such as Help Desk Specialist, Technical Support Agent, and Technical Account Specialist.

You can view the program syllabus here.